Staff Communication

Your employees are your greatest asset. Keeping them informed and involved is critical to business success.

Effective, strategic staff communication can assist you in achieving a motivated and engaged employee base who understand your business objectives and demonstrate your core values. It can also help you to:

• manage change
• improve processes
• overcome information bottlenecks and geographic barriers
• increase brand awareness
• aid retention
• reduce recruitment costs and
• build a reputation as a great place to work.

I have extensive internal communications experience in both strategy development and project implementation.

Examples of some of the projects I have worked on include:

• tracking staff satisfaction and identification of areas where improvement can be made
• management of communications programmes linking regular customer satisfaction survey findings and resulting actions to employee recognition and bonus schemes
• development of communications strategy to ensure effective internal communication from management staff to other employees, irrespective of varying management styles
• assistance identifying your brand values and development of programmes to ensure employees understand and demonstrate business values in their everyday interaction with each other and with your customers
• culture change, in line with business goals, strategy, core values and desired behaviours
• researching, writing and managing production of employee newsletters, magazines and email communications
• researching, writing and managing production of engaging and effective internal communications materials including process and educational brochures, award programme criteria, forms, staff competitions, letters,
  Q & A documentation and intranet content
• development and implementation of employee recognition and reward programmes
• development of avenues for gathering employee feedback - because communication is a two-way street
• management of employee events including team building activities, sales/strategy sessions and Christmas functions
• development of tools to standardise HR processes, such as performance and pay reviews, inductions and exit interviews
• development of internal process documents including brand guidelines, codes of conduct and induction manuals
• development of volunteer programmes to engage employees within the community as representatives of your brand
• internal consultancy with other departments within your business to assist them in effectively communicating information to employee.

For further information about Writehand Communications' services, or to discuss your internal communications requirements, please contact me.